Refund policy
Returns Policy
At LoYAcandles.com, we are committed to ensuring your complete satisfaction with your purchase. If you are not entirely satisfied with your order, we offer a hassle-free return or exchange process.
Returns Process
- Return Window: You can return unused items for a full refund or exchange within 7 days of the original purchase date.
- Refunds: Refunds will be processed to the original payment method (excluding shipping charges) and will be issued within 10 to 45 days depending on your bank’s processing times.
- Damaged or Missing Items: If your order is damaged or contains missing items, please contact us within 2 business days of receiving your package to initiate a claim.
Return Conditions
To ensure your return is accepted, please note the following:
- Condition: The item must be unused, undamaged, and in its original condition.
- Packaging: The original manufacturer’s packaging should be intact and undamaged.
- Contents: All original items, such as brochures or manuals, must be included in the return package.
- Invoice: A copy of the original invoice or sale receipt must be included with the return.
LoYAcandles.com reserves the right to refuse any returns that do not meet these conditions.
Cancellations Policy
If you wish to cancel your order, you can do so as long as the order has not yet been shipped. If the item has already shipped, we are unable to cancel the order. However, you may still return the item for a refund as per our returns policy.
Policy Updates
Our website policies, terms, and conditions may be updated from time to time. We encourage customers to check these sections regularly to stay informed about any changes. Modifications will take effect immediately upon being posted.